Return Policy

Scaled Structures Service
At Scaled Structures you’ll find hundreds of models in stock everyday. Not only do we have a large selection, but also great service. Have a question about an item? Give us a call, our staff has hands on experience with the items we carry and look forward to helping you with your next project.

Shipping Methods
We offer several means of delivering your products to you in a quick affordable manor. Our main shipping method is UPS Ground delivery; orders received before 1pm usually ship the same day. For smaller orders USPS Priority Mail with Delivery Confirmation is used. Also available is UPS Next Day Air, Second Day Air, and Three Day Select. These are available at an additional fee. Our shipping rates start as low as $5.00.

Damaged Packages
In case of a damaged package or merchandise lost or damaged due to shipping; notify a representative immediately at Sales@Scaledstructures.com Keep all packaging and box contents. Further instruction will be given at the time of incident.

Return Policy
If you ordered the wrong item or the item was not what you thought it would be, it may be returned for replacement or credit towards the correct item. Returns for credit are subject to a 10% restocking fee; the remainder of the amount will be credited back to the purchaser the same way it was received. ONLY new, unused items are eligible for credit. Items without or not in their packaging cannot be returned. There is no fee for exchanging items, they must however, be unopened. All returned items must be shipped prepaid and must have a Return Authorization number (RA #) Those packages without the above will be refused and returned to sender.

Order Discrepancy
If you have a problem with your order, you must report it to us within 5 days of receiving the package. Make sure to keep all packing material and the box incase it was damaged in shipping. Any and all discrepancies will be handled in a timely manner. Our goal is for 100% satisfaction from our customers.